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Friday, January 16, 2009

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How to fix duplicate contacts folders in MS Outlook

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Sometimes in Microsoft Outlook, when you send mail and click on the TO button, there will either be duplicate Contacts folders showing or no contacts showing.

To fix this you need to delete the Outlook Address Book and then add it back in again.

For Outlook98 / 2000:

  1. Control Panel / Mail
  2. Select the Profile you want to use if there is more than one on the computer
  3. Highlight Outlook Address Book
  4. Click on the Remove button / Yes
  5. Click on the Add button
  6. Highlight Outlook Address Book
  7. Click on Ok / Ok
For OutlookXP / 2003:
  1. Close Outlook
  2. Open the Control Panel / Mail icon
  3. Click on the E-Mail Accounts button
  4. Highlight View or change existing directories or address books
  5. Next
  6. Highlight Outlook Address Book (if it isn't already)
  7. Click on the Remove button / Yes
  8. Click on the Add button
  9. Select Additional Address Books
  10. Select Outlook Address Book
  11. Finish and Close
  12. Restart Outlook

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